Return Policy
We're happy to accept returns for most items within 30 days of delivery. Item(s) must be:
- In its original, undamaged condition
- Disassembled, if the item(s) were originally delivered disassembled
- In its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box and no longer than 108 inches.
- FedEx/UPS cannot accept shipments over 150lbs
There are a few items that can’t be returned:
- Open Box (Items Cannot be Returned or Replaced)
- Clearance Items
- Bundled items at discounted rates, e.g. “4pc set for $999” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
Return Shipping Fee
Applicable return shipping costs will be deducted from your return. The return shipping costs can vary depending on the location of the return, size and weight of the item and selected return method. In addition, any delivery shipping fees or service charges collected on the order will not be refunded. This includes:
- Upgraded shipping charges (expedited, express, room of choice, etc.)
- Delivery service upgrades (assembly, room of choice)
Note: If an order is returned to us because you refused delivery, we will charge the appropriate return costs and they will be deducted from your refund.
Refund Timing
We’ll initiate your refund when we receive your item(s) at our Distribution Center. Generally, refunds take 5-7 days but may take up to 2 weeks. For more details regarding refunds and the timing of refunds, please review our Refund Policy.
Refund Policy
- If you are not satisfied with your purchase, you may request a refund within 30 days of receipt of the product. Please contact our customer service team at support@huckfinnhome.com to initiate the refund process.
- To be eligible for a refund, the product must be in new and unused condition and in its original packaging.
- We will process the refund once we receive the product back in our distribution center and verify that it meets our refund policy criteria.
- Refunds will be issued to the original payment method, and it may take several business days for the refund to appear on your account. The timing of your refund is dependent on your refund method (e.g. store credit vs. credit card , etc.)
- Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund unless the product was defective or damaged.
- Please note that we do not offer refunds for customized or personalized products, final sale items, or items marked as non-refundable.
- If you received a damaged or defective product, please refer to our Damaged or Defective Policy.
Damage/Defective Items Policy
1. Please inspect your product immediately upon receipt to ensure it is in good condition. If you notice any damage or defects, please take photos of the issue and contact our customer service team at support@huckfinnhome.com within 48 hours of delivery.
2. We may ask for additional information or photos to help us assess the issue and determine the best course of action.
3. Depending on the issue, we may offer one of the following solutions:
- Replacement of the damaged or defective part or product
- Refund or exchange of the entire product
- Repair of the damaged or defective part or product
4. If a replacement product or part is needed, we will send it to you at no additional cost. If a refund or exchange is offered, we will issue the refund or exchange once we receive the product back in our warehouse.
5. If the product is deemed non-defective or the damage was caused by improper use, we reserve the right to refuse a refund or exchange.
6. Please note that we may require the return of the damaged or defective product or part before we can issue a replacement or refund.
7. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date We are committed to providing the highest quality products and customer service, and we will do everything we can to resolve any issues as quickly and fairly as possible. If you have any
questions or concerns about our damaged or defective policy, please do not hesitate to contact us at support@huckfinnhome.com.